Privacy Policy

1. Introduction

AquaCascade Prescott Pool Services respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services or visit our website.

2. Information We Collect

We collect information that you provide to us directly when you:

• Request a quote or schedule a service
• Contact us via phone, email, or our website form
• Sign up for our weekly pool maintenance service
• Make a payment for our services
• Communicate with our customer service team

This information may include:

• Your name and contact information (phone number, email address, mailing address)
• Property address where services will be performed
• Pool details and service history
• Payment information and billing details
• Communication preferences

3. How We Use Your Information

We use the information we collect to:

• Provide and improve our pool cleaning and maintenance services
• Schedule appointments and send service reminders
• Process payments and maintain billing records
• Respond to your questions and requests
• Send you important updates about your service
• Maintain records of the services we have performed
• Improve our customer service and website experience

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who help us operate our business (such as payment processors)
• When required by law or to respond to legal processes
• To protect the rights, property, or safety of AquaCascade, our customers, or others
• With your explicit consent

5. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. We also retain information as required by law, such as for tax and accounting purposes. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights and Choices

You have the right to:

• Access the personal information we hold about you
• Request corrections to any inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications
• Object to certain processing of your information

To exercise any of these rights, please contact us using the information provided at the end of this policy.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device.

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page with an updated date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: